Are you ready for winter? Is your home ready for winter? Don’t let Mother Nature and a sneaky winter storm create preventable home damage. How? Talk to qualified heating techs for a winter tune-up!
For example, at A.Johnson, we offer homeowners throughout the Capital District with a comprehensive home maintenance program, including precision tune-ups, cleaning, lubrication and inspection.
As a result, homeowners experience:
- lower utility bills!
- improved reliability!
- longer equipment life!
- discounts on repair or replacement work!
- priority same day service!
- improved home safety!
Interested in learning more or simply looking to understand how to find a quality heating tech in your area? To help, some industry experts share tips that help identify a trusted home technician. Plus, working with trusted professionals help prepare your home for winter!
Ask Any Heating Tech About Customer Service and Safety
Safety first. Especially when a potential contractor or heating company enters your home. As a result, many industry experts recommend asking about background checks and the dangers of working with unlicensed individuals.
“Does the worker have a picture ID badge and a uniform? Does the company perform rigorous criminal and drug background checks? This can be a sensitive subject to bring up, but I have personally heard of numerous instances where unlicensed contractors or their workers have been linked to crimes, including removing items while homeowners were gone, selling contents of a home, and copying keys and returning to a home later to commit a crime. [I] urge homeowners to speak up and ask for licenses and badges.”
– Rocco DiBenedetto, The Dangers of Unlicensed HVAC Contracting
Verify Any Heating Techs Reputation
Reputation takes years to build and seconds to destroy. Therefore, ask about the hiring practices, including background checks and customer safety steps. A reputable company will speak highly of their operations because they know they stand out from the local competition.
“We built our reputation and business on reliability, convenience, and the best warranties in the industry. Our team strives to provide 100% customer satisfaction built on respect for you and your home. Most importantly, we only hire the best heating technicians by utilizing stringent hiring practices and conducting thorough background checks on all of our technicians. We employ these hiring practices for our customer’s safety and peace of mind. Our technicians are licensed, bonded, and insured. SolvIt technicians are equipped to repair, maintain, and install all major appliances. We provide service on your schedule with upfront pricing.”
– Scott Bilodeau, Heating Technicians Available 24/7
Expect Detailed Answers to Customer Service Questions
Ask about the customer service operations and demand detailed answers. Any heating tech or company that provides cagey answers is a warning sign. For example, many companies also include a picture of the tech heading to your home, along with their certifications.
“Be sure their technicians are current with new HVAC optimization maintenance processes and upgrades and possess the necessary training and industry certifications. What can you tell me about the skill level, years of experience and training of the service technicians who will perform work on my building? How does your company encourage its technicians to earn HVAC industry certifications? What forms of ongoing training does your company make available to its technicians?”
– Southern California EDISON, Choosing the Right HVAC Contractor
Look For Heating Techs or Companies That Stand By Their Work
Yes, feel free to ask about warranties for any work performed. For example, at A.Johnson, we’re so confident our whole-home solutions and comprehensive approach will increase your comfort and save you money; we guarantee our results!
“Most HVAC warranties cover parts but do not cover the labor to replace the parts. For this reason, it is important to ask your contractor if he or she offers a labor warranty on a newly installed unit. Most reputable contractors will offer a parts and labor warranty for one year following installation. However, past the first year, you typically have to purchase an extended labor warranty (either from the manufacturer or the contractor), because the manufacturer won’t reimburse the contractor for replacing a faulty part.”
– Gary Sprague and Chris Brooks, Choosing a Heating or Cooling Contractor
Understand How A Home HVAC System Operates
As part of the due diligence process, take a few minutes to understand how HVAC systems work. Plus, the basic understanding of your heating systems means you can ask some pointed questions looking for key responses. For example, avoid any heating tech that simply says bigger is better.
“To determine the right size for your home, reputable companies and contractors use the Manual J load analysis when installing a new system. Manual J is a calculation that takes into account your home’s age, number and condition of its windows, insulation, number of floors, square footage, local energy rates and other factors. However, beware the contractor who merely bases the size of the new HVAC on the size of your existing one. Often these systems are out of date or were not properly sized from the start. A good contractor should also ask you about any heating or cooling issues you’ve been having to ensure they’re addressing all possible solutions.”
– Leah Lerner, 8 Questions to Ask an HVAC Contractor
A.Johnson Provides Trustworthy Heating Techs
A. Johnson Heating, Cooling and Plumbing offers Capital District families with reliable furnace installation, repair and annual tune-ups. We know winters in the Capital District are brutal, therefore we offer emergency services, 24/7 to ensure your home and family are protected. Plus, we offer routine maintenance plans and tune-ups that help increase the longevity and efficiency of your furnace. For more information on how our team can help improve your home or business heating needs, call today!